All items in Personal Brilliance Shops are created by hand with personal attention to detail.
Please allow up to 7-10 business days for order processing prior to shipping.
Be sure to read the processing time for your preferred item.
We do everything possible to process orders as quickly as we can
to have them on their way as soon as possible.
Since all products are made by hand and can be custom or personalized ALL SALES ARE FINAL.
CANCELLATIONS MUST BE MADE WITHIN 24 HOURS OF PLACING ORDER.
We do, however, understand that things happen, especially during shipping, that may require our attention. If damage to your order occurs during shipping we will be happy to replace your order at no charge to you once photo documentation is provided. We will also consider refunding the shipping cost.
Any other damage will be considered on a case by case basis. Again, photo documentation will need to be provided. Once that is given we will determine the best course of action. It can be returned for the damage to be corrected. The customer will be responsible for the cost of return shipping.
ALL DAMAGE SHOULD BE REPORTED WITHIN 5 DAYS OF RECEIVING THE PRODUCT.